Frequently Asked Questions
- Why is my show not on at its regular time?
- Why did Global change the time/day that my favourite program airs?
- Will episodes be repeated?
- How do I obtain copies of episodes that I missed?
- Why do you include pop-up ads at the bottom of the screen during a program?
- Looking for stories or clips from Global National news?
- How can I watch a previously aired local news broadcast?
- Looking for a copy of an episode of Entertainment Tonight Canada?
- How do I submit a Public Service Announcement?
- Question, comment or news tip for 16x9?
- Question, comment or news tip for Consumer SOS?
- Have great weather shots you'd like to share?
Website and watching online
- If I'm with a participating TV service provider, where do I sign in?
- What if I've forgotten my username and password from my TV provider?
- Why isn’t my TV provider listed?
- I don't have cable. Can I watch Global shows without signing in?
- Can I watch live TV?
- How long are episodes available?
- Why is the episode I'm looking for not online?
- Why can't I view some of my favourite shows online?
- What are your system requirements?
- My show won't play. What's going on?
- Can I stream Global shows outside of Canada?
- It says I’m not in Canada, but I am. What’s going on?
- Do Global videos include advertisements?
- Can I download shows and store them on my device or computer?
- How do I turn closed captioning on or off?
- What do the locks mean?
- How many people can sign in at the same time on different devices using the same account information?
Global Go app
- What is the Global Go app?
- How do I access Global Go?
- How much does it cost?
- Will Global Go use my cellular data plan (3G/4G/LTE)?
- Are all the videos on app the same as on your website?
- Which devices does the Global Go app work on?
- Why am I hearing audio only with no video?
- Do I have to sign in every time I open the app?
Can't find the answer to your question?
Why is my show not on at its regular time?
The most common reason we move a show's airing time is that the US Network that carries the show has chosen to air a different program in that time slot, one for which we do not own the program rights. When this happens, we fill that time with programming we have in our library.» Back to top
Why did Global change the time/day that my favourite program airs?
Scheduling decisions are always made after careful thought and consideration, based on a number of factors. Although we realize that not every decision will please everyone, we care a great deal about our audience and we welcome viewer feedback and comments to help us continue making informed programming decisions.» Back to top
Will episodes be repeated?
Many episodes are re-aired at some point. To check if the program you are interested in is scheduled to be rebroadcast, we suggest checking your local television listings or our daily online listings at globaltv.com/schedule. You can also catch up on previous episodes of most of our shows (within the current season) on our website or the Global GO app.» Back to top
How do I obtain copies of episodes that I missed?
Global does not have the rights to sell or distribute any of our programming. You can always watch missed episodes on our website or on the Global GO app.» Back to top
Why do you include pop-up ads at the bottom of the screen during a program?
These banners are there to inform our viewers of upcoming programs of interest or time changes.» Back to top
Looking for stories or clips from Global National news?
Watch it online at globalnational.com» Back to top
How can I watch a previously aired local news broadcast?
Please visit globalnews.ca and select your region.» Back to top
Looking for a copy of an episode of Entertainment Tonight Canada?
Please contact Cision Media at 1⋅800⋅363⋅1281 or visit ca.cision.com for more information.» Back to top
How do I submit a Public Service Announcement?
Please contact your local Global News television station. Find your local station information here.» Back to top
Question, comment or news tip for 16x9?
Email firstname.lastname@example.org or call 1⋅877⋅TELL⋅169» Back to top
Question, comment or news tip for Consumer SOS?
Email Sean O'Shea at email@example.com or call 1⋅866⋅SOS⋅1414» Back to top
Have great weather shots you'd like to share?
Send your pictures or video along with your name, location and a description of the weather event to: firstname.lastname@example.org. By sending us pictures or video you give Global News permission to use those images on television, on our website and on any other Global broadcast, print and web properties. All pictures and video sent to us become the property of Global News.» Back to top
If I'm with a participating TV service provider, where do I sign in?» Back to top
What if I've forgotten my username and password from my TV provider?
Unfortunately Global doesn't have access to customers' sign-in information. Please contact your television service provider to gain access. For Shaw customers, please see the Shaw Go sign in page here.» Back to top
Why isn’t my TV provider listed?
Global Go is available to all Canadian TV cable, satellite and IPTV providers, but not all have yet signed on to participate in the service. Please check back soon to see if your television provider is enabled for Global GO. To speed up the process, you can always contact your service provider to inquire whether they intend to participate in Global GO.» Back to top
I don't have cable. Can I watch Global shows without signing in?
Yes! New episodes are available to stream without signing in for the first 7 days after broadcast.» Back to top
Can I watch live TV?
Yes, live TV is available 24/7 if you sign in with your television service provider credentials. Just go to the Live section on the app or web and sign in to watch your closest regional live stream.» Back to top
How long are episodes available?
All new episodes are available to everyone in Canada, on demand, for the first 7 days after broadcast. After that, most videos require a sign-in with your TV service provider username and password. Once signed in, you get access to everything on the site and app - including full seasons of some shows, so you can catch up at any time. Expiry dates can be found on each episode.» Back to top
Why is the episode I'm looking for not online?
Occasionally our shows are on a break or on a holiday - check the showpage for up to date schedule information.» Back to top
Why can't I view some of my favourite shows online?
On-demand licensing rights vary by show. For some shows, such as The Simpsons, we do not have digital rights, so episodes are not available online. Check the showpage for information about video availability.» Back to top
What are your system requirements?
Operating systems: Windows + Mac | Flash version: 16 & up | Desktop browsers: Chrome 40 & up, Firefox 36 & up, IE 10 & up, Safari 8 & Up Mobile devices: iPhone 4s, iPhone 5, iPhone 6 and 6s, Nexus 4, Galaxy S4, iPad mini, iPad 3, iPad Air, Nexus 7, Samsung galaxy 10» Back to top
(Note: Full episode playback is currently not available in tablet or mobile web browsers – but all our content is available through the Global GO app, available in the App Store or Google Play)
My show won't play. What's going on?
Ensure the web browser you're using is up to date (we recommend Chrome 40 & up or Firefox 36 & up) as well as Flash version 16 & up, then restart your computer.
Check to ensure you are not browsing in a private tab. Our video player will not work in incognito mode. If you are running an ad blocker or IP proxy tool - try turning it off and starting again.
Check your internet connection and try restarting your computer.
If you are experiencing video problems in Windows 8 or 8.1 and have system updates pending, try updating Windows and restarting. This may resolve playback issues.
If you continue to experience issues, please email email@example.com and we will do our best to help!» Back to top
Can I stream Global shows outside of Canada?
No, streaming on GlobalTV.com and the Global GO app is only available in Canada.» Back to top
It says I’m not in Canada, but I am. What’s going on?
It sounds like you could have a browser extension or proxy tool that is modifying your IP address, so our video player or app thinks you're in a different country. You might not even realize you have it running! Turn it off and your computer/device will reconnect to your Canadian IP in a moment.» Back to top
Do Global videos include advertisements?
Yes, just like on TV, our full episodes include video advertisements that may play before, during, and after video playback.» Back to top
Can I download shows and store them on my device or computer?
No. You can only stream content while connected to the Internet. There is no option to save or store content locally on devices or computers.» Back to top
How do I turn closed captioning on or off?
You can turn closed captioning on or off by clicking the CC button near the scrub bar on the video player.» Back to top
What do the locks mean?
Locks represent content that is available only to signed-in users. Once you sign in, all locks will become play icons, and you will have access to all videos, including full seasons of some shows.» Back to top
Five people / five devices can be signed in using the same account.» Back to top
What is the Global Go app?
Global Go is a video app for iPad, iPhone, iPod Touch, and Android devices. You can watch your favourite Global shows as well as live TV.» Back to top
How do I access Global Go?
Once you have downloaded the app from the app store, just start watching! On-demand content is available to everyone within seven days of broadcast. If you sign in with your TV provider information, you get even more: access to previous episodes including full seasons of some of our most popular shows, plus live TV on-demand 24/7!» Back to top
How much does it cost?
Global GO is free to download and use!» Back to top
Will Global Go use my cellular data plan (3G/4G/LTE)?
You have the option in settings to restrict content playback to WiFi only. If you choose to allow cellular playback, you may incur mobile data plan charges.» Back to top
Are all the videos on app the same as on your website?
Every now and then there are shows whose licensing agreements say we can only stream them on web. But for the most part, you will find all Global's video content on the app.» Back to top
Which devices does the Global Go app work on?
iPad, iPhone, and iPod touch devices running iOS 5.X or newer, and Android with OS 4.0 or newer.» Back to top
Why am I hearing audio only with no video?
When your connection is weak, the app switches to an audio-only version of the file. If you are on a 3G network, please try connecting to a stronger Wi-Fi connection to resume video playback. If you are connected to a Wi-Fi network but out of range, you'll have to wait until you have a stronger connection to watch the video.» Back to top
Do I have to sign in every time I open the app?
No! The sign-in is valid for 90 days, and will reset for another 90 days every time you open the app. So, if you sign in once and come back every week to catch up on your favourite shows, you never need to sign in again.» Back to top
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