Frequently Asked Questions
Website and watching online
- If I'm with a participating TV service provider, where do I sign in?
- What if I've forgotten my username and password from my TV provider?
- Why isn’t my TV provider listed?
- I don't have cable. Can I watch Global shows without signing in?
- Can I watch live TV?
- How long are episodes available?
- Why is the episode I'm looking for not online?
- Why can't I view some of my favourite shows online?
- What are your system requirements?
- My show won't play. What's going on?
- Can I stream Global shows outside of Canada?
- It says I’m not in Canada, but I am. What’s going on?
- Do Global videos include advertisements?
- Can I download shows and store them on my device or computer?
- How do I turn closed captioning on or off?
- What do the locks mean?
- How many people can sign in at the same time on different devices using the same account information?
Global Go app
Can't find the answer to your question?
Why did Global change the time/day that my favourite show airs?
Scheduling decisions are always made after careful thought and consideration, based on a number of factors. Although we realize that not every decision will please everyone, we care a great deal about our audience and we welcome viewer feedback and comments to help us continue making informed programming decisions.» Back to top
Looking for stories, clips or full episodes from Global news?
Watch it all online at globalnews.ca» Back to top
How do I submit a Public Service Announcement?
Please contact your local Global News television station. Find your local station information here.» Back to top
If I'm with a participating TV service provider, where do I sign in?» Back to top
What if I've forgotten my username and password from my TV provider?
Please contact your television service provider to gain access.» Back to top
Why isn’t my TV provider listed?
Global Go is available to all Canadian TV cable, satellite and IPTV providers, but not all have yet signed on to participate in the service. Please check back soon to see if your television provider is enabled for Global GO. To speed up the process, you can always contact your service provider to inquire whether they intend to participate in Global GO.» Back to top
I don't have cable. Can I watch Global shows without signing in?
Yes! New episodes are available to stream without signing in for the first 7 days after broadcast.» Back to top
Can I watch live TV?
Yes, live TV is available 24/7 if you sign in with your television service provider credentials. Just go to the Live section on the app or web and sign in to watch your closest regional live stream.» Back to top
How long are episodes available?
All new episodes are available to everyone in Canada, on demand, for the first 7 days after broadcast. After that, most videos require a sign-in with your TV service provider username and password. Once signed in, you get access to everything on the site and app - including full seasons of some shows, so you can catch up at any time. Expiry dates can be found on each episode.» Back to top
Why is the episode I'm looking for not online?
Occasionally our shows are on a break or on a holiday - check the showpage for up to date schedule information.» Back to top
Why can't I view some of my favourite shows online?
On-demand licensing rights vary by show. For some shows, such as The Simpsons, we do not have digital rights, so episodes are not available online. Check the showpage for information about video availability.» Back to top
What are your system requirements?
Operating systems: Windows + Mac | Flash version: 24 & up | Desktop browsers: Chrome 40 & up, Firefox 36 & up, IE 10 & up, Safari 8 & Up Mobile devices: iPhone 4s, iPhone 5, iPhone 6 and 6s, Nexus 4, Galaxy S4, iPad mini, iPad 3, iPad Air, Nexus 7, Samsung galaxy 10» Back to top
(Note: Full episode playback is currently not available in tablet or mobile web browsers – but all our content is available through the Global GO app, available in the App Store or Google Play)
My show won't play. What's going on?
Ensure the web browser you're using is up to date (we recommend Chrome 40 & up or Firefox 36 & up) as well as Flash version 24 & up, then restart your computer.
Check to ensure you are not browsing in a private tab. Our video player will not work in incognito mode. If you are running an ad blocker or IP proxy tool - try turning it off and starting again.
Check your internet connection and try restarting your computer.
If you are experiencing video problems in Windows 8 or 8.1 and have system updates pending, try updating Windows and restarting. This may resolve playback issues.
If you are using Chrome 56, it is also possible Flash has been disabled in your settings. To fix this, try the following:
- With the release of Chrome version 56, the Flash plugin is disabled by default in your browser. When you first select a video on our site, you will see a message with a link to download the latest version of Flash. Click the link and a pop up saying “http://www.globaltv.com wants to Run Flash” will appear. Select ‘Allow’ and our site will reload and properly play the video.
- If you have previously chosen ‘Block’ or you do not see the pop up, you will have to enable Flash manually. To do this, click the lock or ‘i’ icon on the far left of your address bar. Navigate to Flash in the drop down and select ‘Always Allow on this Site’. Once selected, refresh your window and videos should display correctly.
If you continue to experience issues, please email firstname.lastname@example.org and we will do our best to help!» Back to top
Can I stream Global shows outside of Canada?
No, streaming on GlobalTV.com and the Global GO app is only available in Canada.» Back to top
It says I’m not in Canada, but I am. What’s going on?
It sounds like you could have a browser extension or proxy tool that is modifying your IP address, so our video player or app thinks you're in a different country. You might not even realize you have it running! Turn it off and your computer/device will reconnect to your Canadian IP in a moment.» Back to top
Do Global videos include advertisements?
Yes, just like on TV, our full episodes include video advertisements that may play before, during, and after video playback.» Back to top
Can I download shows and store them on my device or computer?
No. You can only stream content while connected to the Internet. There is no option to save or store content locally on devices or computers.» Back to top
How do I turn closed captioning on or off?
You can turn closed captioning on or off by clicking the CC button near the scrub bar on the video player.» Back to top
What do the locks mean?
Locks represent content that is available only to signed-in users. Once you sign in, all locks will become play icons, and you will have access to all videos, including full seasons of some shows.» Back to top
Five people / five devices can be signed in using the same account.» Back to top
What is the Global Go app?
Global Go is a video app for iPad, iPhone, iPod Touch, and Android devices. You can watch your favourite Global shows as well as live TV.» Back to top
How do I access Global Go?
Once you have downloaded the app from the app store, just start watching! On-demand content is available to everyone within seven days of broadcast. If you sign in with your TV provider information, you get even more: access to previous episodes including full seasons of some of our most popular shows, plus live TV on-demand 24/7!» Back to top
How much does it cost?
Global GO is free to download and use!» Back to top
Will Global Go use my cellular data plan (3G/4G/LTE)?
You have the option in settings to restrict content playback to WiFi only. If you choose to allow cellular playback, you may incur mobile data plan charges.» Back to top
Are all the videos on app the same as on your website?
Every now and then there are shows whose licensing agreements say we can only stream them on web. But for the most part, you will find all Global's video content on the app.» Back to top
Which devices does the Global Go app work on?
iPad, iPhone, and iPod touch devices running iOS 8 or newer, and Android with OS 4.0 or newer.» Back to top
Do I have to sign in every time I open the app?
No! The sign-in is valid for 90 days, and will reset for another 90 days every time you open the app. So, if you sign in once and come back every week to catch up on your favourite shows, you never need to sign in again.» Back to top
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