Your browser is not fully supported. We do our best to optimize our websites to the most current web browsers. Please try another browser. ×

FAQ

Programming

A: Scheduling decisions are always made after careful thought and consideration, based on a number of factors. Although we realize that not every decision will please everyone, we care a great deal about our audience and we welcome viewer feedback and comments to help us continue making informed programming decisions.

A: Please contact your local Global News television station. Find your local station information here.

Website and watching online

A: Please contact your television service provider to gain access.

A: Global TV is available to all Canadian TV cable, satellite and IPTV providers, but not all have yet signed on to participate in the service. Please check back soon to see if your television provider is enabled for Global TV. To speed up the process, you can always contact your service provider to inquire whether they intend to participate in Global TV.

A: Yes! New episodes are available to stream without signing in for the first 7 days after broadcast.

A: Yes, live TV is available 24/7 if you sign in with your television service provider credentials. Just go to the Live section on the app or web and sign in to watch your closest regional live stream.

A: All new episodes are available to everyone in Canada, on demand, for the first 7 days after broadcast. After that, most videos require a sign-in with your TV service provider username and password. Once signed in, you get access to everything on the site and app – including full seasons of some shows, so you can catch up at any time. Expiry dates can be found on each episode.

A: Occasionally our shows are on a break or on a holiday – check the showpage for up to date schedule information.

A: On-demand licensing rights vary by show. For some shows, we do not have digital rights, so episodes are not available online. Check the showpage for information about video availability.

A: No, streaming on GlobalTV.com and the Global TV App is only available in Canada.

A: It sounds like you could have a browser extension or proxy tool that is modifying your IP address, so our video player or app thinks you’re in a different country. You might not even realize you have it running! Turn it off and your computer/device will reconnect to your Canadian IP in a moment.

A: Ensure the web browser you’re using is up to date, then restart your computer.

If the update does not work, please try watching on a different browser, we recommend Google Chrome.
– Note: Please use Chrome if you are a Windows user; Chrome or Safari 10+ if you are a Mac user.

Check to ensure you are not browsing in a private tab. Our video player will not work in incognito mode. If you are running an ad blocker or IP proxy tool – try turning it off and starting again.

Check your internet connection and try restarting your computer.

If you are experiencing video problems in Windows and have system updates pending, try updating Windows and restarting. This may resolve playback issues.

If you continue to experience issues, please email webmaster@globaltv.com and we will do our best to help!

A:

Operating systems: Windows 10 | Mac OS X 10.11+ (EI Capitan) | iOS 8+, Android 4.3.x and above

Desktop browsers: Windows Browsers on desktop: IE 11 | Google Chrome – latest version | FireFox – latest version | MAC Browsers on desktop: | Safari – latest version
– Note: If you are experiencing issues with video playback, please be sure to clear all cache and cookies from your web browser.

Mobile devices
:  IOS browsers – Safari latest | Android browsers – Google Chrome latest | Devices- (Phones/iPad/tablet/mini): | Samsung Galaxy phone S5, S6 | Nexus 6 | iPhone >= 5S | iPad Air | iPad Mini | Asus 7 or Nexus 7 | Nexus 10 or Samsung Galaxy Tab
– Note: Full episode playback is currently not available in tablet or mobile web browsers – but all of our content is available through the Global TV App, available in the App Store or Google Play.

A: Yes, just like on TV, our full episodes include video advertisements that may play before, during, and after video playback.

A:

Google Chrome
Click the Chrome Menu icon from the browser toolbar.
Highlight the Tools menu, then click Extensions from the sub-menu.
Unclick the checkbox icon that appears next to the Adblock entry.
Close the tab and refresh the page.

Safari
Click on Safari located in the menu bar of your browser and select Preferences. The Preferences window will be displayed.
Click on the Extensions button. A list of all extensions you have installed to Safari will appear.
Navigate to and click on AdBlock in the list of extensions in the left pane.
Unclick the checkbox icon that appears to the left of the Adblock entry.
Close the menu and refresh the page.

Firefox
Click on Tools and then select Add-ons.
Click Extensions from the left-hand pane.
Find Adblock on the list of extensions.
Select Disable to temporarily disable AdBlock.
Close the tab and refresh the page.

Internet Explorer
Click the gear icon to open Settings.
Select the Manage Add-ons option on the drop-down list.
Click the Toolbars and Extensions link in the left navigation pane.
Right-click the AdBlock add-on name in the list, then click the Disable button.
Click the Disable button in the confirmation window to disable the Adblock add-on.

A: Five people / five devices can be signed in using the same account.

A: No. You can only stream content while connected to the Internet. There is no option to save or store content locally on devices or computers.

A: You can turn closed captioning on or off by clicking the CC button near the scrub bar on the video player.

A: Locks represent content that is available only to signed-in users. Once you sign in, all locks will become play icons, and you will have access to all videos, including full seasons of some shows.

Global TV App

A: The Global TV App is a video app for iPad, iPhone, iPod Touch, Android devices, Apple TV, Chromecast, Amazon Fire, ROKU, and now Android TV. You can watch your favourite Global shows as well as live TV.

A: Once you have downloaded from the app store IOS Apple Itunes  Android Google Play  and just start watching! On-demand content is available to everyone within seven days of  broadcast. If you sign in with your TV provider information, you get even more: access to previous episodes including full seasons of some of our most popular shows, plus live TV on-demand 24/7!

A: Global TV App is free to download and use!

A: You have the option in settings to restrict content playback to WiFi only. If you choose to allow cellular playback, you may incur mobile data plan charges.

A: Every now and then there are shows whose licensing agreements say we can only stream them on web. But for the most part, you will find all Global’s video content on the Global TV App.

A: iPad, iPhone, and iPod touch devices running iOS 9.3.5 or newer, Android devices with OS 5.0 or newer, Apple TV (4th generation or newer), Amazon Fire TV, Android TV, and Roku.

A: No. The sign-in is valid for 90 days, and will reset for another 90 days every time you open the app. So, if you sign in once and come back every week to catch up on your favourite shows, you never need to sign in again.

A: STACKTV, available through Amazon Prime Video Channels, gives you access to 12 top tier channels including Global. You can tune-in to Global live or watch the latest full-seasons on demand anytime. For more information on STACKTV, visit primevideo.com/stacktv.

ADVERTISEMENT
ADVERTISEMENT

Contact Us

  • We're always interested in hearing from our viewers and value all feedback. Your comments and questions will be shared with the appropriate departments. However, due to the volume of inquiries we receive we aren't able to answer every individual question. Please check out the Frequently Asked Questions above before asking any questions. * All fields are mandatory field
ADVERTISEMENT
GET THE GLOBAL TV APP FOR iOS OR ANDROID

GET THE GLOBAL TV APP FOR iOS OR ANDROID

Watch the latest episodes of your favourite shows. With Global TV App, you won’t miss a thing. See what’s new and watch the episodes everyone’s talking about. Plus get free access to exclusive content you won’t find anywhere else.

Get it on Google Play
< Back ×

Sign in

Choose your cable provider

Use your existing account with your television provider to sign in.

A new window will open

Sorry, it appears that you do not have a TV subscription with your package. Please contact your service provider for more information on how to subscribe to our content.

Cookies Required

We have detected that your browser is blocking cookies which are needed for authentication. Please enable your cookies in your browser's settings.