facebook pixel Frequently asked questions about GlobalTV.com and the Global TV app

FAQ

Important changes for over-the-air channels

A: There’s been an important change to how you watch Global TV via over-the-air channels (with an antenna). Global TV along with other Canadian television broadcasters is in the process of changing some of our over-the-air DTV channels as part of an initiative mandated by Innovation, Science, and Economic Development Canada (ISED). This means that the Global TV channel(s) in some areas must change their DTV channel frequency. Depending on where you live, the changes will take place in June or July 2020. If you use an over-the-air rooftop or indoor antenna to watch Global TV, you will need to re-scan these channels to restore service.

The changes taking place are mostly hidden to you, the viewer, and the channel number displayed on your television set will remain the same as what you normally see.

A: Below are a few easy steps for you to follow to re-scan the affected television channel(s) in your area. Please also refer to your TV manual for model-specific details (Please note, viewers with direct-to-home TV, cable or IPTV will not be affected).

 

  1. Press “Settings” or “Menu” on the TV remote control
  2. Click “Channel”
  3. Select “Auto Channel Program” This will update the Global TV channel(s) in your area and restore service.

The above process can take several minutes to complete.

Programming

A: Scheduling decisions are always made after careful thought and consideration, based on a number of factors. Although we realize that not every decision will please everyone, we care a great deal about our audience and we welcome viewer feedback and comments to help us continue making informed programming decisions.

A: Please contact your local Global News television station. Find your local station information here.

Website and watching online

A: Please contact your television service provider to gain access.

A: Global TV is available to all Canadian TV cable, satellite and IPTV providers, but not all have yet signed on to participate in the service. Please check back soon to see if your television provider is enabled for Global TV. To speed up the process, you can always contact your service provider to inquire whether they intend to participate in Global TV.

A: Yes! New episodes are available to stream without signing in for the first 7 days after broadcast.

A: Yes, live TV is available 24/7 if you sign in with your television service provider credentials. Just go to the Live section on the app or web and sign in to watch your closest regional live stream.

A: All new episodes are available to everyone in Canada, on demand, for the first 7 days after broadcast. After that, most videos require a sign-in with your TV service provider username and password. Once signed in, you get access to everything on the site and app – including full seasons of some shows, so you can catch up at any time. Expiry dates can be found on each episode.

A: Occasionally our shows are on a break or on a holiday – check the showpage for up to date schedule information.

A: On-demand licensing rights vary by show. For some shows, we do not have digital rights, so episodes are not available online. Check the showpage for information about video availability.

A: No, streaming on GlobalTV.com and the Global TV App is only available in Canada.

A: It sounds like you could have a browser extension or proxy tool that is modifying your IP address, so our video player or app thinks you’re in a different country. You might not even realize you have it running! Turn it off and your computer/device will reconnect to your Canadian IP in a moment.

A: Ensure the web browser you’re using is up to date, then restart your computer.

If the update does not work, please try watching on a different browser, we recommend Google Chrome.
– Note: Please use Chrome if you are a Windows user; Chrome or Safari 10+ if you are a Mac user.

Check to ensure you are not browsing in a private tab. Our video player will not work in incognito mode. If you are running an ad blocker or IP proxy tool – try turning it off and starting again.

Check your internet connection and try restarting your computer.

If you are experiencing video problems in Windows and have system updates pending, try updating Windows and restarting. This may resolve playback issues.

If you continue to experience issues, please email webmaster@globaltv.com and we will do our best to help!

A: Desktop browsers: All modern web browsers should work fine. For example: Chrome, Firefox, Safari.

– Note: If you are experiencing issues with video playback, please be sure to clear all cache and cookies from your web browser.

A: Yes, just like on TV, our full episodes include video advertisements that may play before, during, and after video playback.

A:

Google Chrome
Click the Chrome Menu icon from the browser toolbar.
Highlight the Tools menu, then click Extensions from the sub-menu.
Unclick the checkbox icon that appears next to the Adblock entry.
Close the tab and refresh the page.

Safari
Click on Safari located in the menu bar of your browser and select Preferences. The Preferences window will be displayed.
Click on the Extensions button. A list of all extensions you have installed to Safari will appear.
Navigate to and click on AdBlock in the list of extensions in the left pane.
Unclick the checkbox icon that appears to the left of the Adblock entry.
Close the menu and refresh the page.

Firefox
Click on Tools and then select Add-ons.
Click Extensions from the left-hand pane.
Find Adblock on the list of extensions.
Select Disable to temporarily disable AdBlock.
Close the tab and refresh the page.

Internet Explorer
Click the gear icon to open Settings.
Select the Manage Add-ons option on the drop-down list.
Click the Toolbars and Extensions link in the left navigation pane.
Right-click the AdBlock add-on name in the list, then click the Disable button.
Click the Disable button in the confirmation window to disable the Adblock add-on.

A: Five people / five devices can be signed in using the same account.

A: No. You can only stream content while connected to the Internet. There is no option to save or store content locally on devices or computers.

A: You can turn closed captioning on or off by clicking the CC button near the scrub bar on the video player.

A: Locks represent content that is available only to signed-in users. Once you sign in, all locks will become play icons, and you will have access to all videos, including full seasons of some shows.

A: Current default security features built into Apple’s native browser, Safari, result in playback issues when trying to watch live feeds on www.BigBrotherCanada.ca. To resolve this issue, open Safari preferences, click on ‘Privacy’ then disable ‘Prevent Cross-Site Tracking’ or try using a different browser such as Chrome.

Global TV App

A: The all-new Global TV App is a first-of-its-kind TV Everywhere product designed to amplify the viewing experience for cable subscribers by delivering unprecedented live and on demand access to the biggest networks and the most-watched shows anytime, anywhere in one app.

Boasting an all-in-one TV streaming experience, the app delivers the best scripted and unscripted series, blockbuster films, and free, 24/7 access to Global News – the country’s first TV app to offer free streams of local and national news and weather from one of Canada’s most trusted news organizations.

A: Once you have downloaded the Global TV app for iOS, Android, Apple TV, Fire TV, Android TV, Roku or Samsung Smart TVs, just start watching! On-demand content is available to everyone within seven days of broadcast. If you sign in with your TV provider information, you get even more: access to previous episodes including full seasons of some of our most popular shows, plus live TV on-demand 24/7!7*

*Available content may vary through participating service providers. Contact your service provider for more details.

A: The Global TV App is free to download on select devices and offers select content at no cost to the user. Unlock additional networks and shows with a cable subscription.

A: You have the option in settings to restrict content playback to WiFi only. If you choose to allow cellular playback, you may incur mobile data plan charges.

A: Every now and then there are shows whose licensing agreements say we can only stream them on web. But for the most part, you will find all Global’s video content on the Global TV App.

A: The Global TV App is currently available on: iOS, Android, Chromecast, Roku, Fire TV, Android TV, Apple TV and Samsung Smart TVs. It can also be experienced on web at: https://watch.globaltv.com

A: No. The sign-in is valid for 90 days, and will reset for another 90 days every time you open the app. So, if you sign in once and come back every week to catch up on your favourite shows, you never need to sign in again.

A: STACKTV, available through Amazon Prime Video Channels, gives you access to 12 top tier channels including Global. You can tune-in to Global live or watch the latest full-seasons on demand anytime. For more information on STACKTV, visit primevideo.com/stacktv.

A: The Global TV App currently boasts content from Global TV, Global News, Food Network Canada, HGTV Canada, W Network, HISTORY, Showcase, Slice, Adult Swim, National Geographic and Lifetime. Access to each network’s library is completely free with a cable subscription to the channel(s).

A: There are two distinct ways to stream anytime with the Global TV App:

1. Download the Global TV App

a. Download the app and immediately stream free content live and on demand including 24/7 local and national news feeds from Global News, a limited-time collection of hit Original series from Global TV, Food Network Canada, and HGTV Canada, and access to Global’s hit primetime shows free for seven days after their broadcast premieres.

2. Download the Global TV App and Sign In with your Cable Credentials

a. The Global TV App’s multi-authentication tool allows users with a cable subscription to unlock streaming access to every network included in their cable package.

b. Unlock networks and start streaming anywhere, anytime with the Global TV App. The enhanced TV platform allows viewers to toggle between live network feeds, in addition to on demand access to a library of premium scripted and unscripted series from all genres including drama, comedy, reality, lifestyle, late-night, news and daytime.

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