You may not receive an additional reply due to the high number of emails we receive,
if your question is answered in our FAQ section. Viewer Contact does not handle
issues relating to newspaper subscriptions or billing. All scheduled programming
subject to change.
Career Inquiries?
Shaw Media is dedicated to reflecting the diversity of the communities. For more
information on our initiatives, visit shawmedia.ca.
Interested in a career or internship opportunity? Click here.
Looking for transcripts, stories or copies of Global National news?
Watch it online at www.globalnational.com
or email us at Global National.
Looking for a copy of an episode of Entertainment Tonight Canada?
Please contact Cision Media at 1-800-363-1281 or visit
http://www.ca.cision.com/ for more information.
How can I watch a previously aired news broadcast?
Please visit www.globalnews.ca for more information.
How do I obtain transcripts or copies of my local news?
For regional news broadcasts, please contact your local station.
Looking to view Global Currents documentaries online?
Please visit: Revealed
How do I submit a Public Service Announcement?
Please contact your local Global News Television station.
Why is my show not on at its regular time?
Generally, when a show is pre-empted it is done because the originating US Network
has chosen to air a different program in that time slot, one for which we do not
own the program rights. We then fill that time with programming we have in our library.
Why was my show cancelled?
Occasionally, a show may be cancelled by the originating US Network mid-season.
When this happens, we do not have the rights to broadcast the remaining episodes.
It is our hope that alternate programming on the Global Television schedule compensates
with many hours of viewing pleasure.
Why did Global change the time/day that my favourite program airs?
Scheduling decisions are always made after careful thought and consideration. Although
we realize that not every decision will please everyone, we care a great deal about
our audience and we welcome viewer feedback and comments, to help us continue making
informed programming decisions.
How do I obtain copies of programs/episodes that I missed?
Global Television does not have the rights to sell or distribute any of our programming;
we purchase only the rights to air them. We can send you contact information for
certain Canadian programming (if available on file), should you wish to contact
the production companies to obtain distribution information.
Why can't I view some of my favourite shows online?
Due to our broadcast agreements regarding some of our shows and their originating
networks, we do not own the rights to stream all shows on the Internet. The length
for which we can stream the episodes of certain shows for which we have streaming
rights is predetermined by the originating network.
Will you be providing closed captioning for your online video players?
We are working hard at making Closed Captioning available across our sites. There
are some technical barriers we need to cross, but this is a priority for our Engineering
teams.
We have made significant investments over the past few months in acquiring the necessary
systems that will allow porting the closed captioning to our online video players.
Such systems are currently being deployed at Master Control and we are scheduled
for completion by the end of November.
Once the new infrastructure is deployed we will conduct a series of tests to ensure
captioning information is being properly extracted and transferred to our online
video players. We expect this step to be completed within the month of December,
which would allow us to deploy closed captioning by January 2011.
We understand how this is affecting a large number of valued viewers who can't enjoy
our content online and have made it a priority to invest and deploy the necessary
technology to cross this bridge.
High Definition Inquiries:
Although HD is not mandated by the CRTC until 2011, the Global Television Network
has begun taking steps towards conversion since 2008.
Global Television in Ontario currently provides an HD stream to some of the larger
BDUs - broadcast distribution undertaking (BDUs are your local cable or satellite
providers). We will be addressing each Global station over a period of time and
not all at once.
There is no over the air transmission available yet, but we expect to have an over
the air HD transmitter up and running for CHCH Hamilton, Global Ontario and Global
BC. After they are set up and running, Calgary and Edmonton will follow for an HD
transmitter, followed by the remaining Global Networks. Detailed specifications
(i.e. the actual channel #'s) will come at a later date.
Simulcast Substitution (SimSub) of our Global signal atop a U.S. broadcaster's signal
carrying the exact same program at the exact same time will continue as per the
CRTC, however that said if for example NBC is airing an HD version of the same show
we only have available in SD (Standard Definition), then the BDUs should not be
initiating that SimSub.
Your patience is appreciated.
Will my program/episode be repeated?
Many episodes of our programs are re-aired at some point. To determine if the program
you are interested in is currently scheduled to be rebroadcast, or specific programs
and episodes, we suggest checking your local television listings for the exact date
and time when particular episodes will be shown again.
Or check our daily online listings at www.globaltv.com/schedule/index.html
Why do you include "pop-up ads" at the bottom of the screen during a program?
All standard banners during program broadcasts are provided to inform our viewers
of any upcoming programs of interest or time changes as a value-added service. Overall
our many viewers across Canada consider this an enhancement of their viewing experience.
How do I become a contestant on Wipeout Canada, Deal or no Deal, or Are You Smarter Than a Canadian 5th Grader?
Please note these programs have already been produced and we are not accepting further submissions. There are no current plans to create any episodes at this time.
Question or comment regarding Consumer SOS?
Email Sean O'Shea at sos@globaltv.com or call
1-866-SOS-1414.
Question or comment regarding 16x9?
Email tips@global16x9.com or call 1-877-TELL-169
(1-877-835-5169).
Got great weather shots?
Send your digital pictures/ or video, along with your name, location and a description
of the weather event to: skytrackers@globaltv.com.
By sending us pictures or video you hereby give Global News permission to use those
images on television, on our website and on any other Canwest broadcast, print and
web properties. All pictures and video sent to us become the property of Global
News.
Experiencing online issues?
Please click on the 'video' link and fill out the feedback form found at the bottom
of the page.